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Frequently Asked Questions

When will I receive my order?

All orders are shipped within 1-3 business days upon confirmation of your order - arrival time may vary based on your location. To track your delivery, watch for your confirmation email from

What is your return policy?

Your satisfaction is our top priority. If something’s not right with your order please contact us. If you are not satisfied, we are happy to offer full refunds on all items still in their original condition, with a receipt within 30 days of delivery. 

Can I cancel my order?

Missed something? We’re here to help. Cancel or revise your order up to 24 hours upon confirmation. For orders already out for delivery, please contact us.

Where can I find the KookiJar App?

The KookiJar app is free and available in both the Apple and Google app stores. Contact us for more information.

How much will my KookiJar hold?


Your Goods Your KookiJar Jar size(oz) Jar size(mL)
5-7 g On the Go 3.5 oz  100 mL 
12-14 g The Compact 8 oz  240 mL 
20-28 g The Tower 16 oz 500 mL 

 This may vary based on the moisture levels and density of your goods.

How to get the most out of your humidity pack?
Store your flower in an appropriate-sized container, not too big and not too small depending on the amount being stored. Make sure your flower is not too moist or too dry. Try not to open your KookiJar more than needed, that's why our 5x magnifying lid is so magical. You can see your flower up close without opening your KookiJar.

Read more about the magical magnifying KookiJar lid.
Read more on the do's and don'ts of cannabis storage.
More questions?

Contact us via email or join our Discord Server with any questions, concerns or feedback you may have. A member of the team is always around.